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Privacy Policy

Effective Date: [15/02/2010]

At Specsdekhoo ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.specsdekhoo.com, make a purchase, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing & Shipping Address

  • Date of Birth (if voluntarily provided)

  • Prescription details (where applicable)

Payment Information

Payments made through our website are securely processed by authorized third-party payment gateways. Specsdekhoo does not store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify your identity and payment.

  • Customize prescription eyewear.

  • Respond to customer service requests.

  • Send order confirmations and shipping updates.

  • Improve our products and website.

  • Notify you about new products, offers, and promotions (only where permitted).

3. Cookies

Specsdekhoo uses cookies and similar technologies to:

  • Improve website performance.

  • Remember your preferences.

  • Analyse website traffic.

  • Enhance your shopping experience.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

4. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties when necessary, including:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology and hosting providers

  • Government authorities where required by law

All such parties are expected to protect your information and use it only for the services they provide.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to maintain high security standards, no method of online transmission or electronic storage is completely secure.

6. Marketing Communications

With your consent, we may send promotional emails, SMS, or WhatsApp messages about new arrivals, offers, and services.

You may opt out of marketing communications at any time by using the unsubscribe option or by contacting us.

7. Third-Party Links

Our website may contain links to third-party websites. Specsdekhoo is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide after-sales service.

  • Meet legal, tax, and accounting requirements.

  • Resolve disputes and enforce our policies.

9. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Update your contact details.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Specsdekhoo does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Effective Date. Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Specsdekhoo

Website: www.specsdekhoo.com

Email: info@specsdekhoo.com

Phone: +91-7709029318

Address: Sector 1, Mira Road East

Business Hours: Monday to Sunday, 10:00 AM – 10:00 PM